Autostop help centre

How do I use AutostopMobility?

AutostopMobility connects drivers with spare seats and passengers travelling in the same direction. This help centre covers the essential steps for using the platform with confidence.

Getting started

• Create your account with a valid username, email address and phone number.
• Add your profile information to reassure other members before a trip.
• Then log in to your member area to track bookings, messages and account information.

Find a trip

• Enter your departure city and destination in the search form.
• Choose your travel date and the number of passengers.
• Compare available trips, remaining seats, times and driver information before booking.

Book a seat

• Open the trip you are interested in and check the departure point, destination, date, time, price and vehicle.
• Log in or create an account if booking requires a member account.
• Follow the confirmation steps, then find your booking in your member area.

Publish a trip as a driver

• Enter your departure point, destination, date, time and number of available seats.
• Add the price per seat and useful details for passengers: meeting point, luggage, comfort or trip rules.
• Then track requests and bookings in your driver area.

Profile, reviews and trust

• A profile photo helps other members recognise you easily.
• Reviews help you choose fellow travellers and build trust in the community.
• Verified information improves safety before departure.

Safety and reports

• Never share your credentials, passwords or sensitive information outside the platform.
• If behaviour seems suspicious, report the member or contact support.
• Communicate clearly before departure: time, meeting point, phone number and vehicle information.

Account and password

• If you have forgotten your password, use the link on the login page.
• Keep your email and phone number up to date to receive important information.
• If you have trouble accessing your account, contact support with your username or account email.

Need help with your account?

For questions about a booking, payment, report or account access, log in to send the information the support team needs.

Log in Create an account