Privacy and cookie policy

PRIVACY AND COOKIE POLICY

This policy explains how AutostopMobility collects, uses, protects and retains the personal data of users of its website, app and carpooling services.

Last updated: 1 July 2026

1. Data controller

BOOST Sarl, publisher of the AutostopMobility platform, is responsible for processing personal data collected when using the service.

Website: www.autostopmobility.com
Contact: contact@autostopmobility.com
Country: Cameroon

2. Data collected

Depending on how you use the platform, AutostopMobility may collect:

• Identification data: surname, first name, username, profile photo and date of birth where necessary.
• Contact details: email address, phone number and information useful for account verification.
• Trip data: departure city, destination, date, time, seat count, price, preferences and trip comments.
• Booking data: trips viewed and booked, booking status, cancellation history and tracking information.
• Driver data: profile and vehicle information, verification documents, reviews, reliability badge and activity history.
• Payment data: amounts, fees, payment status, transaction references and information needed for accounting records.
• Messaging and support data: messages exchanged through the platform, support requests and reports.
• Technical data: IP address, browser, device, login logs, cookies and security data.

3. Processing purposes

Data is used to:

• Create, secure and manage your member account.
• Enable searching, publishing, booking and tracking of carpool trips.
• Help connect passengers and drivers.
• Display profiles, vehicles, reviews, badges and useful information before travel.
• Process payments, refunds, withdrawals and trip-related supporting documents.
• Moderate messages, handle reports and prevent fraudulent behaviour.
• Send important notifications about accounts, trips or security.
• Improve user experience, website performance and service quality.
• Comply with applicable legal, accounting, tax or regulatory obligations.

4. Legal basis

Depending on the circumstances, processing is based on performance of the requested service, user consent, legitimate interests in platform security and improvement, or compliance with legal obligations.

5. Data recipients

Data may be accessible to:

• Authorised BOOST Sarl teams.
• Drivers and passengers on the same trip, limited to information needed to organise the journey.
• Technical, hosting, payment, messaging or support providers needed to operate the service.
• Administrative or judicial authorities where required by law.

AutostopMobility does not sell its users' personal data.

6. Retention period

Data is retained for the time needed to provide the service, then archived where required for legal, accounting, tax, security or evidential purposes.

Account data may be retained while the account remains active. Some transaction, booking or invoicing data may be retained longer to comply with applicable obligations.

7. Security

AutostopMobility implements technical and organisational safeguards: secure access, encrypted passwords, access controls, login monitoring, moderation, backups and fraud prevention mechanisms.

No system is completely infallible. Each user must also protect their credentials, use a strong password and report suspicious activity.

8. Your rights

You may request access to your data, correction, deletion where possible, restriction of certain processing or objection to certain uses, particularly commercial uses.

To exercise your rights, contact AutostopMobility at: contact@autostopmobility.com. Identity verification may be required to protect your account.

9. Cookies

The website may use cookies and similar technologies to operate correctly, secure sessions and improve the user experience.

• Essential cookies: account login, security, session retention and form operation.
• Preference cookies: remembering display or navigation choices.
• Audience measurement cookies: traffic analysis and performance improvement when these tools are enabled.
• Security cookies: abuse prevention, suspicious login detection and fraud protection.

You may configure your browser to block or delete cookies. Blocking essential cookies may prevent access to certain features, including logging in, booking or publishing a trip.

10. Minors' data

Use of the platform is restricted to people meeting the age conditions in the Terms of Use. AutostopMobility does not intentionally seek to collect data from unauthorised minors.

11. Transfers and subcontracting

Some technical providers may process data on behalf of AutostopMobility. They act only on instructions needed to provide the service and must comply with confidentiality and security obligations.

12. Changes to this policy

This policy may be amended to reflect changes to the service, regulations or technical tools. The update date will be adjusted accordingly.

By using AutostopMobility, you acknowledge that you have read this Privacy and Cookie Policy.